Do not worry this!! cPanel developers are currently aware of this and they are working for a solution!!
We recently noticed this problem on one of our cPanel servers which has the software version 11.56.0.16. The default theme for cPanel accounts are selected as “paper_lantern.” This problem is reported for the theme Paper lantern. I checked a lot of things before contacting cPanel team. I checked the following things:
1. SSH to server and make sure that the CRON daemon is UP and running.
# /etc/init.d/crond status
crond (pid 9165) is running...
2. Checked the permission for CRON binary.
ll /usr/bin/crontab
-rwsr-xr-x. 1 root root 51784 Nov 10 2015 /usr/bin/crontab*
But this is a known issue with WHM version 11.56.0.16 with paper_lantern theme.
The issue with the ID of ‘CPANEL-6197‘, results with cPanel users with the Paper Lantern interface on cPanel version ‘11.56.0.16‘, not being able to view or create cron jobs.
Troubleshooting…
1. SSH to server as root user.
2. Execute the following command:
# cat /usr/local/cpanel/version; echo ""; whmapi1 accountsummary user=$username |grep theme
Sample output
# cat /usr/local/cpanel/version; echo ""; whmapi1 accountsummary user=testuser |grep theme
11.56.0.16
theme: paper_lantern
Where testuser is the cPanel user name.
This will list the cPanel version and the theme selected for that cPanel account.
There is not a “definite” time for when a patch for this issue will be released, however, it appears that this should be resolved in the next minor release of 11.56.
Please monitor the change logs ( http://changelog.cpanel.net/ ) for references to ID ‘CPANEL-6197’.
Fix 1 : Changing theme to x3.
If x3 is not listed in your cPanel, you can change this from the commandline interface by editing the following file:
/var/cpanel/users/$username
Change $username with actual cPanel user name.
Open that file and move to the line “RS=” where it defines the theme. Change “RS=paper_lantern” to “RS=x3” that’s it!!
Fix 2 : cPanel found another temporary work around.
You can modify the Paper Lantern index template file with the following command:
cp -v /usr/local/cpanel/base/frontend/paper_lantern/cron/index.html.tt{,.6197.bak}; sed -i '/crontab_permissions_error/d' /usr/local/cpanel/base/frontend/paper_lantern/cron/index.html.tt
Please note this is a temporary work around and not guaranteed to work.
